Client Services Consultant

Client Services Consultant

Your new company
Global Operations (Global Ops) focuses on creating positive experiences for MetLife customers and helping the company make the best use of its global resources. We’re looking for unique talent with fresh perspectives that can propel innovation. In this role you will provide administrative and customer service to our group insurance clients. Work as part of the account team to manage customer relationships and satisfaction.

Your new role
Collaborates and acts as a liaison with client's Third Party Administrator to assist with problem resolution and trouble shooting.
• Responsible for providing exceptional customer service through ongoing customer delivery and client satisfaction.
• Firm knowledge of MetLife’s group products, services and systems and ability to apply analytical skills to the interaction of these products, services and systems.
• Coordinates and facilitates client meetings, in person or via conference call, and prepares materials, agendas and presentations, leads client account audits and strategic planning process and partners with financial team in completion of client reports.
• Engaged in the process for the implementation of new clients and addition of MetLife product line to existing clients.
• Understands the detailed components and provisions in legal agreements between MetLife and the client and assists in facilitating the execution of contracts to ensure compliance.
Work as part of cross-functional project teams designed to support key Regional Market initiatives or to enhance operational effectiveness.

What you'll need to succeed
Required
• 2+ years of related work experience and High School diploma or equivalent
• Strong written and verbal communication skills
• Works autonomously; effectively handle multiple tasks and priorities deadlines appropriately.
• Strong project management skills.
• Ability to balance client expectations with MetLife capabilities.
• Proficient with Microsoft Office software.

Preferred
• Firm knowledge of group products, services and systems and ability to apply analytical skills to the interaction of these products, services and systems.
• College Degree preferred.
• General understanding of U.S. economy and employee benefits industry.

What you'll get in return
Experience with a renowned insurance company, benefits, flexible work schedule and great opportunity to learn & grow in your career

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Summary

Job Type
Contract
Industry
Insurance
Location
Florida
Specialism
Sales & Marketing
Pay
30-32
Ref:
1131471

Talk to a consultant

Talk to Himani Pandeythe specialist consultant managing this positionlocated in Tampa - Head Office
Suite 1000, 4350 West Cypress St

Telephone: 9056325292

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