An exciting opportunity with an American Conglomerate Corporation Company!
Your new company
Our client is an American Multinational Conglomerate Corporation operating in the fields of industry, worker safety, US Health care, and consumer goods. They are committed to accelerating social justice, powering inclusion, and committing to a more equitable future. Their goals include increasing global diversity in management to 65%, investing $50M to address racial opportunity gaps in the U.S, and maintaining/achieving pay equity within 90% of the global employee population. Due to COVID19, we are currently working in a remote setting.
Your new role
You will focus on delivering high-quality services in Dispute, Returns/Credits, and Credit & Collections Management and Resolution. You will have a comprehensive understanding of business processes, procedures, and information, turning data into useful and actionable information that resolves customer issues in a timely manner. You will work independently to meet targets and objectives set by 3M management. Additionally, you will work with senior co-workers, supervisors, and/or management for guidance on difficult or unusual situations. Your primary responsibilities are, you will research and analyze customer-specific disputes, returns, adjustments, delinquencies, and creditworthiness in order to identify root cause issues and implement preventative action plans. You will work independently, and perform vigorous collection activity on past accounts within generally defined credit policies and procedures through extensive telephone, email, fax, written, and personal face-to-face communication. You will inform appropriate credit and division management and staff of credit status and high-risk accounts. You will reconcile other open items on customers’ accounts, including open credits and unapplied payments. The resolution includes research and appropriate document gathering to ensure 3M and customer records are in agreement and compliant with local regulations. You will improve customer satisfaction by identifying trends, problems, and barriers. Provides insight makes recommendations for resolution and develops proactive solutions as part of the organization’s continuous improvement culture. You will apply analytical skills for analysis and interpretation of trends or data generated by a company reporting systems/applications/databases and through extensive use of Microsoft Excel, Power BI, PeopleSoft, SCPA, and other systems. You must be able to work and handle sensitive/confidential financial data. You will efficiently build credibility and trust with customers and businesses through timely and accurate CIR resolution processing. You will have the knowledge and use of SAP systems, Maintain and remain current with all SAP training and certifications. Become an SAP Dispute Management user.
What you'll need to succeed
You will need a Bachelor's degree or higher from an accredited university in such fields as business administration, finance, accounting, or economics, or equivalent training through experience is normally required to apply knowledge of credit & collections, dispute management, and returns/credits principles, theory, and applications. You will have a direct experience in a similar role.
What you'll get in return
In this contract role, you will get the opportunity to learn the internal systems and further develop and grow your career. This is a great opportunity to get your foot in the door for a Global Conglomerate Company.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #1137878
Supply Chain & Logistics
Accounting and Finance
Talk to a consultant
Talk to Meenakshi Subramanian the specialist consultant managing this positionlocated in Tampa - Head Office