Desktop Support Engineer

Desktop Support Engineer – Contract – Redmond, WA - $1.00 - $33.00/ Hr.
The end client is unable to sponsor or transfer visas for this position; all parties authorized to work in the US without sponsorship are encouraged to apply.

Cognizant is seeking a Desktop Support Engineer in Redmond, WA.

Role Description

Contracting at Cognizant will see you working with the world’s leading companies to improve everyday life. Unlike many IT gigs, Cognizant’s unique consultative approach will see you help clients envision, build and run more innovative and efficient businesses with the latest tech, not just deliver a standard project.

Headquartered in the U.S., Cognizant serves 177 of the Fortune 500, and has enjoyed consecutive years of growth, so you’ll never be short of finding your next gig with them. Plus you’ll enjoy many of the perks you’d expect from one of the most admired companies in the world.

Skills & Requirements

• Experience in providing Deskside Support for end users
• Should have experience in providing White Glove Support for VIP users.
• Experience in supporting O365 suites and basic administration
• Experience in supporting Microsoft teams and basic administration
• Provide excellent customer support in a fast-paced environment
• Should have experience in providing White Glove Support for VIP users.
• Experience in supporting O365 suites and administration
• Experience in supporting Microsoft teams and basic administration
• Manage Tier 1/2/3 support tickets and following proper escalation paths
• Provide onsite and remote support for Windows, Mac OSX, iOS, and Android platforms
• Provide onsite and remote support for commonly used Windows, Mac, and phone software
• Provide networking (WAN/LAN, Wi-Fi) and remote Access (VPN) support
• Conference room and collaboration infrastructure support (WebEx)
• Support printers and work with local printer vendors
• Help manage office build out projects for IT equipment deployment, setup, and installation
• Work with vendors for electrical and low voltage cabling work
• Work as part of a project team to provide technical support and/or guidance
• Continuously look for opportunities for improvement by investigating new technologies and methodologies
• Procure and maintain IT inventory and supplies
• Document processes and procedures
• Periodic support visits to other field offices
• Bachelor's degree or equivalent work experience in information systems or related field
• Solid Windows 7/8/10, Office 2010-2016, Office 365, Android, and Mac experience.
• 4+ years of administration and support of Enterprise Windows environments, analyzing, troubleshooting, resolving issues with Windows computing, application, hardware and networking issues
• Knowledgeable about audio/video setups and current technologies
• Strong diagnostic, problem-solving, and decision-making abilities
• Excellent written and verbal communication skills
• Strong work ethic, positive attitude, and a desire to improve
• Ability to work independently and with others to support local, regional, and global teams
• Manage multiple assignments in a fast-paced environment
• Work additional hours and travel to alternate field office sites if needed

Why Hays?

As Cognizant’s chosen recruitment partner we have this role exclusively, so you will work with a professional recruiter who has intimate knowledge of Cognizant, the role, the Information Technology industry and market trends. Your Hays recruiter will lead you through a thorough screening process to understand your skills, experience, needs, and drivers and so can keep you in mind when future gigs like this come up with Cognizant. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Additionally, this position is a contract role where Hays offers you the opportunity to enroll in full medical, dental or vision benefits.

• Medical
• Dental
• Vision
• 401K
• Life Insurance ($20,000 benefit)

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is an Equal Opportunity Employer including disability/veteran.

In accordance with applicable federal and state law protecting qualified individuals with known disabilities, Hays U.S. Corporation will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570

Drug testing may be required; please contact a recruiter for more information. #1143099


Secteur d'activité
Technology & Internet Services
$1.00 - $33.00/ Hr.
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