Your new company
Our client is a Global Insurance company that is among the largest global providers of insurance, annuities, and employee benefit programs. With over 153 years of experience, they have become a trusted provider for families, corporations, and governments for financial-guaranteeing solutions. They have over 90 million customers in over 60 countries, and serve over 90 of the top 100 FORTUNE 500® companies in the United States.
Your new role
The Marketing Consultant will play a role in helping the business continue to evolve and execute on the commitment to our customers. This consultant, will support their Manager, will work with the Claims Operations team within the Global Technology Organization (GTO) as well as the Customer Service teams (supporting Sales) to direct and lead the research programs delivering transactional NPS as well as Customer Satisfaction metrics to the organization. In this role, they will also work with their manager to strengthen our key partner relationships, drive efficiency and best practices into the organization, continue to help evolve the program and deliver added business value through insights. These insights should help enable the customer councils’ focus areas and in defining actions to improve our customer relationships.
What you'll need to succeed
2+ years of solid project management experience, proactive coordination of in-process projects and future needs. Previous experience making/contributing to recommendations, prioritize, manage and track multiple projects. 2+ years of experience with Microsoft Word, PowerPoint, Excel, and adaptability to learn new software as needed. Service mindset, with a strong understanding of customer service needs and proven track record of collaboration. Strong creative problem-solving skills and demonstrated ability in problem solving diagnosis (i.e., asking scoping questions to understand what the business partner needs, as opposed to the information they want). Ability to translate data and learning into actionable recommendations. Strong attention to detail and a team player with experience interacting with different functional areas and personality styles
What you'll get in return
In this contract role, you will become part of a world-class team that is filled with passion and innovation. At this Global Insurance Company, you will find purpose in your work by making an impact each and every day. You will also get the opportunity to learn the internal systems and gain insurance industry experience to allow you to further develop and grow your career. This is a great opportunity to get your foot in the door at a Global Insurance Company
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #1143043
Sales & Marketing
Talk to a consultant
Talk to Nishmitha D'Sathe specialist consultant managing this positionlocated in Tampa - Head Office