Service Desk Analyst I

Remote Service Desk Analyst I – CTP
The end client is unable to sponsor or transfer visas for this position; all parties authorized to work in the US without sponsorship are encouraged to apply.

A Financial Services Company is seeking a Remote Service Desk Analyst I

Role Description

Provides first line technical support to employees, Credit Unions and vendors. The analyst ensures that professional support and response standards are met and maintained. They will also assist customers with technical support questions regarding issue status, password resets, software issues, system and network status, change inquiries and general questions via telephone, chat and ServiceNow. As well as perform troubleshooting procedures and solve technical problems on computer hardware equipment, software, computer devices, components, network devices, and network connectivity. This includes, but is not limited to Microsoft Windows Operating System, MAC OS, desktops, laptops, printers, servers, MS Office products, MS Exchange, and various vendor-provided software platforms. Several tools are utilized to meet these tasks such as inbound and outbound phone calls, remote access to client PCs, 3rd party admin applications and email. Works closely with leadership to continuously improve customer support and satisfaction. Additional responsibilities include participation in data recovery operations and continuous improvement efforts

Skills & Requirements

• 1-2 years of providing IT technical support via phone, chat and/or email required
• High school diploma or equivalent combination of education and experience required.

• MCP, Network+ and A+ certification

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Additionally, this position is a contract role where Hays offers you the opportunity to enroll in full medical, dental or vision benefits.

• Medical
• Dental
• Vision
• 401K
• Life Insurance ($20,000 benefit)

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is an Equal Opportunity Employer including disability/veteran.

In accordance with applicable federal and state law protecting qualified individuals with known disabilities, Hays U.S. Corporation will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570

Drug testing may be required; please contact a recruiter for more information. #1143261


Job Type
Technology & Internet Services
Data & Advanced Analytics
Competitive Salary

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