Service Desk Technician

Service Desk Technician – Contract – Phoenix, AZ.
The end client is unable to sponsor or transfer visas for this position; all parties authorized to work in the US without sponsorship are encouraged to apply.

A Resource Solutions Company is seeking a Service Desk Technician in Phoenix, AZ.

Role Description

• Receive and respond to incoming break/fix requests, service requests, calls, IM’s and/or e-mails regarding desktop hardware, software, cell phones, printers, operating system, and other hardware or application software problems – via hands on face-to-face or remotely
• Respond to all requests within local IT SLA (Service Level Agreements) with meaningful contents
• Experience with the Install, upgrade, and configuration of desktop PC hardware and software
• Experience with Windows environments, Active Directory, and Group Policy
• Knowledge of automated patching tools, imaging, configuring and deploying PC-based hardware/software for leverage of our systems, customers and audit
• Knowledge of internet security and data privacy principles with experience implementing them
• Knowledge of of LAN/WAN networks
• Perform the Install, upgrade, and configuration of desktop PC hardware and software
• Perform network password resets, create user accounts, terminate user accounts, create groups, etc. with Active Directory
• Accurately document records/logs of repairs and fixes and maintenance schedule for future reference; creating process and procedures as needed
• Provides outstanding customer service; displays positive energy
• Champion the customer experience through creation of customer journey maps
• Background and experience in maintaining Information Protection and Compliance policies, tasks

Skills & Requirements

• 1+ year minimal Service Desk experience providing face to face user support. Must have face to face user support. WILL NOT consider candidates that have only provided remote helpdesk support.
• 1+ years’ experience supporting help desk tickets (tier 1 escalation level)- they can have experience with any ticketing system.
• Experience with Windows environments, Active Directory, and Group Policy
• Knowledge of automated patching tools, imaging, configuring and deploying PC-based hardware/software for leverage of our systems, customers and audit

DESIRED
• College Degree (Associates or Bachelors)

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Additionally, this position is a contract role where Hays offers you the opportunity to enroll in full medical, dental or vision benefits.

• Medical
• Dental
• Vision
• 401K
• Life Insurance ($20,000 benefit)

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is an Equal Opportunity Employer including disability/veteran.

In accordance with applicable federal and state law protecting qualified individuals with known disabilities, Hays U.S. Corporation will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570

Drug testing may be required; please contact a recruiter for more information.
#1141452

Summary

Job Type
Contract
Industry
Technology & Internet Services
Location
Phoenix
Specialism
Infrastructure
Pay
Competitive Salary
Ref:
1141452