Technical Support Analyst

Remote Technical Support Analyst – Contract
The end client is unable to sponsor or transfer visas for this position; all parties authorized to work in the US without sponsorship are encouraged to apply.

A Financial Services Company is seeking a Remote Technical Support Analyst

Role Description

• Diagnose and resolve complex technical issues for Treasury products with precision and urgency.
• Listen thoroughly, gather necessary information, and employ analytical and critical thinking skills when addressing, resolving and/or escalating client inquires.
• Own and monitor problem escalation tickets/cases on technical and product issues.
• Contact clients when working on escalated issues to validate needed information and to support them through implementation of solutions.
• Document client interactions in an accurate and timely manner via specified case management tool.
• Support internal partner inquiries regarding client interactions with treasury services.
• Provide second level support in problem resolution related to file transmission protocols, file formats, and computer security software.

Skills & Requirements

• High school diploma or equivalent.
• Two years of relevant banking experience, 5 years of technical experience troubleshooting and coordinating with multiple resources to resolve issues.
• Must be able to work independently, be well organized, versatile, display good time management skills and able to accept multiple time sensitive responsibilities in a sometime high-pressure environment, maintaining composure and a positive attitude.
• Ability to manage daily activities in a fast-paced, changing environment.
• Excellent written and verbal communication skills supporting a highly professional image with the ability to communicate professionally over the telephone or in person, as well as the ability to write business correspondence as needed.
• Demonstrated proficiency in current browser and office software applications including, but not limited to, Microsoft office 2000+, Windows OS 7,8,10+, MAC OSX 10.11+, Google Chrome, Mozilla Firefox, Safari, and MS Edge.
• Experience with various anti-virus, anti-malware, and other computer security software.
• Ability to travel as needed.

Bonus Skills
• Bachelor’s degree in business related field
• A+ Certification or equivalent work experience
• Certification in one of the following: Customer Service Management (CCSM) or Certified Treasury Professional (CTP).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Additionally, this position is a contract role where Hays offers you the opportunity to enroll in full medical, dental or vision benefits.

Medical
Dental
Vision
401K
Life Insurance ($20,000 benefit)

Nervous about an upcoming interview? Unsure how to write a new resume?

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Hays is an Equal Opportunity Employer including disability/veteran.

Drug testing may be required; please contact a recruiter for more information. #1139552

Summary

Job Type
Contract
Industry
Technology & Internet Services
Location
Remote
Specialism
Data & Advanced Analytics
Pay
Competitive Salary
Ref:
1139552