The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Visa sponsorship not available.

Our client is seeking Desktop Support in Naples, FL.

Role Description

We are seeking a highly motivated and detail-oriented Systems Engineer to join our dynamic IT team. This role requires a balance of technical skills, customer service, and the ability to communicate complex technical information in an easy-to-understand manner. The ideal candidate will be passionate about technology and helping others, with a knack for diagnosing and solving IT issues effectively.

Responsibilities:

● Communicating with End Users:
○ Field incoming help requests from end users via telephone, email, and other online platforms.
○ Simplify technical language to ensure clear communication with clients, focusing
on understanding and meeting their needs.
○ Engage actively in listening and questioning to accurately identify IT issues and develop solutions.
○ Foster positive relationships with clients through effective rapport-building.
● Collaborating with Team Members:
○ Work closely with team members to address and fulfill client needs.
○ Document processes, actions, and solutions accurately and store them in designated repositories.
● Diagnosing and Troubleshooting IT Problems:
○ Utilize diagnostic tools and resources to address IT challenges.
○ Troubleshoot software and hardware issues within Mac and Linux environments, leveraging updates, drivers, and knowledge bases as necessary.
○ Verify the effectiveness of solutions, ensuring resolution of issues.
○ Create and maintain help sheets and FAQs for end user guidance.
● Onsite Installations:
○ Execute PC setup and deployment at client locations, adhering to established protocols.
○ Customize installations with client-specific business applications, following detailed procedures.

Skills & Requirements

● Excellent communication skills, both verbal and written, with the ability to explain complex technical concepts in simple terms.
● Strong team player, yet capable of working independently.
● Effective organization and thought structuring, with a proficiency in sharing ideas and feedback.
● Critical thinker with a solution-oriented approach to problem-solving.
● Creative and adaptable, especially when facing unforeseen challenges.
● Committed to meeting deadlines and managing time efficiently.
● Keen attention to detail and a dedication to quality.
● Enthusiastic about technology and assisting others.
● Proven experience in IT support, system engineering, or a related field is preferred but
not essential for enthusiastic beginners with a strong willingness to learn.
● Familiarity with Mac and Linux operating systems, diagnostic utilities, and troubleshooting techniques.
● Bachelor's degree in Computer Science, Information Technology, or related field is advantageous but not mandatory.

Benefits/Other Compensation:

Medical, Dental, Life Insurance, 401K.

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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