The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking an End User Computing Desktop Services – Imager in Burbank, CA.

Role Description

The Windows EUC Imager Tech will be a member of the onsite EUC support team, with their prime responsibility supporting the imaging tasks for Windows desktop, laptop and mobile computing devices for Disney End Users and Cast Members.
This will include provisioning of: New Hire / Break Fix / Upgrade / Refresh of desktop, laptop, and MAC equipment. Includes device refresh, peripheral refresh, data transfer, install of additional applications when required. May include installation of external peripherals. This person will be responsible for Post Validation checks.

Where there is a need, this engineer may be asked to provide support to colleagues who supports Mac devices and other onsite services; such as deployments, equipment pick-ups, move support, and other projects

Skills & Requirements

Essential skills:
- Attention to detail ( Asset information must be accurate)
- Proficient use of Microsoft Office Products (word, excel, PowerPoint)
- Strong customer service skills
- Strong communication skills (written and verbal)
- Ability to work under minimal supervision
- Configuring and troubleshooting different levels of Windows OS (Win 7 & Win 10)

Basic skills:
- Basic and advanced troubleshooting skills
- Excellent communication skills (written and verbal)
- Service delivery tool experience (ServiceNow experience a plus)
- Ticket management. Accept, manage, update, and close out tickets within guidelines
- Driving to various Disney locations (mileage expenses are reimbursable, approx. 50% of time spent traveling and supporting EUs)
- Install and update operating systems and applications as required
- Assist level 1 and level 2 engineers troubleshooting issues
- Creation and maintenance of work instructions to be used by peers
- Plus Knowledge articles to be handed to other
colleagues, such as Service Desk
- Provide support functions for assigned projects requiring the level 2/3 engineer expertise
- Restoration of files and operating systems
- Be flexible, work as a team, be ready to work on all onsite services and projects

Required qualifications:
- 2-4 yrs of experience with IT
- CompTIA A+ Certification
- 2-4 yrs of data migration experience with desktops, laptops and Mac hardware
- 1-2 yrs Prior experience and working knowledge of SCCM
- Experience with Network configurations and devices
- 2-4 yrs. Experience utilizing the Microsoft Toolset for Imaging and staging
- 1-2 yrs. Ability to wipe and clean hard drives
- 2-4 yrs Experience and working knowledge of USMT for data transfers

Desired qualifications:
- Working knowledge of Active Directory and secure LDAP
- Working knowledge of MS ADFS * Working knowledge of Public Key Infrastructure (PKI)
- Very strong working knowledge of Windows 10 and higher
- Experience with VPN/Wifi/IP/DNS, networking and other enterprise network technologies
- Working knowledge of CrowdStrike security platforms
- Experience with Bitlocker disk encryption
- Tech Certifications (A+, Hardware, Microsoft certifications a plus)

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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