The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a Jr. Technical Business Analyst in Atlanta,GA.

Role Description

The Junior Technical Analyst works as part of the Gateway Business Analysis team to provide support for Gateway products and services. The Junior Technical Analyst applies customer service skills to prioritize requests, respond to questions and tickets, conduct training, and create documentation that supports our products and internal processes. As part of the Business Analysis team, this position plays an important role in improving the internal and external customer experience by providing guidance to help users set up and use our products and services.

- Deliver high quality customer service to various internal groups, including: Product, Operations, Support and Certification
- Research, analyze, organize, and respond to questions and ticket escalations
- Prioritize support requests
- Conduct training for internal support teams
- Create internal training documentation
- Adapt to changing business needs and changing industry practices
- Stay up to date on new features and functionality
- Effectively manage small to medium projects
- Pursue job/career-related learning outside of the scope of assigned tasks, for example, classes, reading
- All other duties as assigned

Skills & Requirements

- Degree in related field, or equivalent industry experience
- Experience in Quality Assurance Testing in SQL database queries
- Fluent in English
- Strong communication skills, both written and oral
- Strong analytical skills
- High level of writing proficiency
- Ability to analyze and organize complex material
- Adapt easily to new technologies, methodologies, and techniques; advocates for change when necessary
- Strong ability to successfully manage concurrent deliverables on time and with quality within fast-paced environment and under deadlines
- Experience reading and understanding detailed documentation for APIs
- Proficient with XML, SOAP, and/or REST API calls
- Experience in a software development or payment industry environment
- Experience with QA or Certification

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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