The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a IT Support Specialist in Huntington Beach, CA.

Role Description
With supervision of the IT Support Manager, the IT Support Specialist II ensures effective support to the end users primarily by handling first tier IT and Network support escalating issues when necessary and verifying that PC and peripheral related documentation, is up-to-date.
With a strong customer focus, the IT Support Specialist provides technical software, hardware and network problem resolution to co-workers by performing question/problem diagnosis and guiding users through step-by-step solutions; clearly communicate technical solutions in a user-friendly, professional manner.
Provides desk-side, and walk-around support, as well as formal, informal, and one-on-one training. Serves as an escalation point for more complex issues and mentors IT Support Specialists. Assist Network Technicians and troubleshoot network printer problems. Conduct hardware and software inventory maintenance and reporting and perform other related work as required. The IT Support Specialist II is also responsible for working on projects that range from setting up new users to implementing new technologies company wide.

• Perform tier 1 support, including basic troubleshooting of hardware and software issues, ensuring availability of basic reports, field help desk calls, resolve service requests and vendor cases and escalating tier 1 calls to appropriate personnel when required.
• Deployment of new hardware & software technologies, maintaining PC & peripheral documentation, coordinate moves, adds and changes.
• Identify and implement process improvements through the use of technology/automation
• Coordinate repair, replacement and/or disposal of PC’s and peripherals
• Work with third party vendors, as needed, to assist in resolving problems, requests and enhancements
• Procure department supplies as well as maintain & update physical inventory of hardware and software

Skills & Requirements

• CompTIA Network + certification
• Basic knowledge and/or experience in troubleshooting Tier 1 issues
• A customer service mindset - enjoy talking to customers and helping them resolve their issues.
• A strong work ethic; showing up to work on time, finishing tickets, projects etc.
• Preferably experience in an environment supporting 500+ endpoints / 200+ users
• Preferably knowledge of TCP/IP networking, Microsoft Active Directory and other Microsoft technologies

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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